Privacy Policy

1. Introduction

TradeLumina ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our trading analytics platform and services (collectively, the "Service"). Please read this Privacy Policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect personally identifiable information that you provide directly to us, including but not limited to:

• Full name and email address
• Billing and payment information (processed securely through third-party payment processors)
• Trading preferences and watchlist data
• Communication preferences
• Account credentials

2.2 Usage Data

We automatically collect certain information when you use the Service:

• IP address and device information
• Browser type and version
• Pages visited and features used
• Time and date of access
• Referring website addresses
• Trading patterns and preferences (anonymized)

2.3 Market Data Interactions

We track your interactions with market data to improve our service:

• Stocks and options viewed
• Alerts created and triggered
• Reports generated
• API usage patterns

3. How We Use Your Information

We use the collected information for various purposes:

• To provide and maintain our Service
• To process your transactions and manage your subscription
• To send you technical notices, updates, security alerts, and support messages
• To respond to your comments, questions, and customer service requests
• To personalize and improve your experience with the Service
• To develop new features and functionality
• To monitor and analyze usage patterns and trends
• To detect, prevent, and address technical issues and fraud
• To comply with legal obligations

4. Data Sharing and Disclosure

4.1 We DO NOT sell your personal information

We will never sell, rent, or lease your personal information to third parties for their marketing purposes.

4.2 Service Providers

We may share your information with third-party service providers who perform services on our behalf:

• Payment processors (Stripe, PayPal)
• Cloud hosting services (AWS, Vercel)
• Analytics providers (Google Analytics, Mixpanel)
• Email service providers (SendGrid, Resend)
• Customer support tools

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• Encryption of sensitive data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication measures
• Secure data centers with physical security controls
• Employee training on data protection and privacy
• Incident response procedures

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Generally:

• Account information: Retained for the duration of your account plus 30 days after cancellation or account deletion
• Transaction records: Retained for 7 years for tax and legal compliance (required by law)
• Usage data: Retained for 2 years for analytics and service improvement
• Marketing communications: Until you opt-out or unsubscribe

6.1 Account Deletion and Data Retention

When you cancel your subscription or delete your account:

• Your account is marked as "deleted" and you can no longer access the Service
• Your personal data (watchlists, alerts, preferences, and settings) is retained for 30 days in case you choose to reactivate your account
• During this 30-day period, you can contact us to restore your account with all data intact
• After 30 days, all personal data associated with your account is permanently deleted from our active databases
• Certain data may be retained in backup systems for up to an additional 30 days before being permanently purged
• Transaction records and billing information are retained separately for 7 years as required by tax and financial regulations

6.2 Immediate Deletion Requests (GDPR/CCPA)

If you are a resident of the European Economic Area (EEA), United Kingdom, or California, you have the right to request immediate deletion of your personal data. To exercise this right:

• Submit a deletion request through your account settings or by emailing privacy@tradelumina.com
• We will verify your identity to prevent unauthorized deletion requests
• Upon verification, we will delete your personal data within 30 days (GDPR) or 45 days (CCPA)
• Note: We may retain certain information if required by law or for legitimate legal purposes (e.g., fraud prevention, legal compliance)

6.3 Data Export

You can export all your personal data at any time through your account settings. The export includes:

• Account information and profile data
• Watchlists and alert configurations
• Trading preferences and settings
• Historical activity logs
• Generated reports (if applicable)

Exported data is provided in machine-readable JSON format for portability.

7. Your Rights and Choices

You have certain rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request your data in a portable format
• Opt-out: Opt-out of marketing communications
• Restriction: Request restriction of processing

To exercise these rights, please contact us at privacy@tradelumina.com.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information:

• Essential Cookies: Required for the Service to function properly
• Analytics Cookies: Help us understand how you use the Service
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Track the effectiveness of our marketing campaigns

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

9. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. We ensure appropriate safeguards are in place for such transfers.

10. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know whether personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising privacy rights

11. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. For material changes, we will provide additional notice via email or through the Service.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: privacy@tradelumina.com
• By mail: TradeLumina, 1000 Brickell Avenue, Suite 500, Miami, FL 33131
• By phone: 1-800-LUMINA-1
• On this page: Contact Form